Resource

FAQ

Can Pro Mold make create 3D or 2D drawings for customer?

We do not provide product design services in current stage. Customer is responsible for submitting 3D CAD and 2D with tolerance drawings, and we can then provide a Design for Manufacturing analysis report upon receiving your order. However, for some simple products, our engineer can create 3D CAD according to 2D drawing with full dimensions, but it’s charge.

What type of files does Pro Mold accept for quoting?

In order to provide an accurate and timely quote, we only accept 3D CAD files in STEP or IGES format. 2D drawings with reference dimensions must be in PDF format. We must receive complete manufacturing information as part of this technical documentation.

How long does a quotation take?

In most cases, we provide quote within 48 hours of receiving an RFQ with full exact information. If the quote is delayed because of holiday or big projects, we will notify you within 12 hours after we confirm all informations.

Are lead times in working days or calendar days?

Lead times are quoted in calendar days. Lead time calculated start from approval of DFM (design for manufacturing)and the beginning of actual production.

How quickly can I get my parts?

After quality inspection on first mold trial samples or finished machined part, it should be 2-3 days from China to Europe or North America

Does Pro Mold insure delivered goods?

No, we do not insure deliveries. However, you are free to use your own insurance.

What are Pro Mold’s shipping terms?

Our standard terms are Ex Works (EXW) for regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.

Can my company get credit with Pro Mold?

All tooling orders require a 50% deposit in advance. Typically the balance must be paid after T1 delivery of samples. CNC machining parts or prototype must be paid in advance.